Return Policy

Introduction

This Return Policy outlines our cancellation and refund procedures for wardrobe consultation services. Please review this policy before booking a consultation.

Cancellation by Client

Cancellation by Zluzarinstdhikea

If we need to cancel a consultation due to circumstances beyond our control, we will:

• Provide as much advance notice as possible
• Offer a full refund of consultation fees
• Offer to reschedule at no additional charge

Rescheduling

You may request to reschedule your consultation:

• More than 7 days before scheduled date: No fee
• Between 3-7 days before scheduled date: No fee (one-time reschedule)
• Less than 3 days before scheduled date: Rescheduling fee applies

Rescheduling is subject to availability. We will work with you to find a suitable alternative date.

Refund Process

Refund requests must be submitted in writing to contact@zluzarinstdhikea.world.

Refunds will be processed within 14 business days of approval. Refunds will be issued to the original payment method used for booking.

Completed Consultations

Once a consultation has been completed and documentation has been provided, no refunds are available. Consultations are service-based and cannot be returned.

If you have concerns about consultation quality or service delivery, please contact us to discuss the matter.

Special Circumstances

We understand that exceptional circumstances may arise. In cases of medical emergency, family emergency, or other significant events, we will review cancellation requests on a case-by-case basis and may offer more flexible terms.

Please contact us as soon as possible if you need to cancel due to special circumstances.

Partial Consultations

If a consultation is interrupted or cannot be completed due to circumstances beyond either party's control, we will work with you to determine an appropriate resolution. This may include rescheduling, partial refund, or completion of the consultation at a later date.

Resolution will be determined on a case-by-case basis, taking into account the portion of consultation completed and the reason for interruption.

Payment Methods and Refunds

Refunds will be issued to the original payment method used for booking. Processing times may vary depending on your payment provider:

• Credit/Debit cards: 5-10 business days
• Bank transfers: 7-14 business days
• Other payment methods: Processing time varies by provider

We are not responsible for delays in refund processing by payment providers or financial institutions.

Gift Consultations

If a consultation was purchased as a gift, cancellation and refund policies apply to the original purchaser. Gift recipients should coordinate with the purchaser for any cancellation or rescheduling requests.

Gift consultations are subject to the same terms and conditions as regular consultations, including expiration dates if applicable.

Disputes and Complaints

If you are dissatisfied with a consultation service, please contact us as soon as possible to discuss your concerns. We are committed to addressing service issues fairly and will work with you to find an appropriate resolution.

All complaints will be reviewed on a case-by-case basis, and we will make every effort to resolve issues to your satisfaction within a reasonable timeframe.

Contact

For cancellation requests, refund inquiries, rescheduling, or any questions about this policy, please contact:

Email: contact@zluzarinstdhikea.world

Address:
Zluzarinstdhikea
72 Grants Road, Papanui
Christchurch 8053
New Zealand

Phone: +6421605755

We aim to respond to all inquiries within 2-3 business days.

Last updated: 2025